Dumas Pews Customer Satisfaction Survey

Customer Name:

Authorized Church Contact:

Date of Installation:

Address:

Phone Number

Please Answer the following questions with 1 being the worst and 5 being the best, or where applicable, yes or no. If any of the questions do not apply please skip the question.

Worst                       Best

1. Overall, did you find Dumas to be focused on customer satisfaction?
 

  Yes      No

2. Please rate the sales representative of Dumas Manufacturing?
 

 1 2 3 4 5

3. Did solid wood pew construction influence your purchase decision? 
 

  Yes      No

4. Overall, how would you rate your interaction with the factory?
 

 1 2 3 4 5

5. Were your pews delivered when they were promised?
 

  Yes      No

6. Did you find procedures regarding installation and delivery fair?
 

  Yes      No

7. How would you rank Dumas payment procedures? 
 

 1 2 3 4 5

8. How would you rate the overall installation, upon completion?
 

 1 2 3 4 5

9. How would your rate the overall quality of the pews?
 

 1 2 3 4 5

10. Did the quality of the wood finish meet your expectations? 
 

  Yes      No

11. How would you rate the quality of the fabric and upholstery? 
 

 1 2 3 4 5

12. How would you rate the quality of work of the Dumas installation crews?
 

 1 2 3 4 5

13. How would you rate the professionalism of the Dumas crews?
 

 1 2 3 4 5

14. Did you purchase choir chairs from a company other than Dumas?
 

  Yes      No

15. Did your church consider congregration chairs rather than pews?
 

  Yes      No

16. Would you recommend Dumas to others?

  Yes      No

17. How would you rate Dumas Manufacturing overall?  
 

 1 2 3 4 5

18. What other companies, if any did you consider buying pews? Please select all that apply:

 Sauder    New Holland
 King        Imperial  Trinity
 Summit    Rainsville 

Please list any others:
 

19. May we contact you to further discuss you responses?

  Yes      No